What is UP? What does it do?
UP is not just an activity tracker—it's a revolutionary, integrated system that incorporates advanced hardware, sophisticated algorithms and data science to better understand your behaviors and habits. Through an in-depth analysis of your eating, activity and sleep patterns, UP is able to intelligently help you make better choices and achieve your goals smarter and faster. You can try out the UP® App for free by downloading it in the the App Store and Google Play. You can also add a tracker like an UP4™ to receive more detailed data and more personalized health insights.
How does UP4™ measure my heart rate?
The UP4™ tracker uses bioimpedance sensors to capture both your Resting Heart Rate and Passive Heart Rate for a holistic view of your heart. The sensors measure the resistance of skin tissue to tiny electric currents.
Measured once per day before you wake up, Resting Heart Rate is one of the best indicators of overall heart health, while Passive Heart Rate is measured throughout the day when your body is still and shows how your heart responds to daytime stress, caffeine and other stimuli.
How does UP4™ track my movement and activities?
The UP4™ tracker uses a precision motion sensor and powerful algorithms to passively track and quantify your activities, distance, calories, active time, and idle time. The UP® App then calculates calories burned based on your age, gender, height and weight, along with activity intensity and duration.
Will it work if I cycle, do yoga, or other non-step-based workouts?
The UP® App allows you to log the duration and effort level of a variety of different workout types, so you get credit and estimated caloric burn for non-step-based activities.
How does UP4™ track my sleep?
The UP4™ tracker uses bioimpedance sensors to automatically track your sleep and measure heart rate, respiration rate, body temperature, galvanic skin response as well as an accelerometer to detect four distinct stages of sleep: Wake, REM, Light and Deep.
How does UP track what I eat?
You can easily log your meals in the UP® App by searching popular foods, using the barcode scanner and restaurant menu search or by simply taking a photo of your meal. UP stores nutritional information for thousands of foods and has given each item a 1–10 Food Score to help you know if you are eating right. The UP® App will track your meals over time and together with Smart Coach, make recommendations for healthier eating.
What is the band made of?
The UP4™ band is encased in medical-grade, hypoallergenic rubber. It is smooth, flexible and completely latex-free. Inside, the band contains sophisticated technology so treat your band with care and avoid unnecessary bending.The top and bottom casings are made of anodized aluminum.
Does the UP4™ device contain nickel?
All Jawbone products are produced under strict quality assurance and quality control procedures that surpass both European and International legislations and standards for consumer products, in particular the EN1811 standard for nickel release. The UP4™ casing is made of anodized aluminum and contains less than 0.5% nickel. When the device is worn on the wrist, the bottom casing does come into contact with the skin. Those who are severely allergic to nickel may experience some irritation when wearing UP4™.
Is it water resistant? Can I wear it swimming?
The UP4™ band is rain, splash and sweat-resistant. However you should remove your UP4™ before showering, swimming, surfing or exposure to other extreme conditions and activities like saunas and steam rooms. Do not submerge your UP4™ in liquids, including hot tubs or baths, at any time.
How long does the battery last? How do I charge it?
The UP4™ tracker lasts up to an industry-leading 7 days on a single-charge. Your device comes with a USB charger that can be plugged into a computer USB port or standard USB wall adapter. A full charge takes approximately 60–90 minutes.
How does UP sync?
The UP4™ tracker syncs wirelessly using Bluetooth®, so you never have to worry about plugging it in to upload your data. UP connects to most iOS and Android devices.
What devices are compatible with UP?
Check out the current UP device compatibility list.
What data is stored on my tracker, in the app, or on my phone? Can I control what is shared? What if I want to delete my data?
The band captures your activity and sleep data. Once synced, all of your data is stored in the app or in the Cloud. We've made it easy to manage your privacy settings from within the app so you decide what data is shared with your friends in UP. You can also delete your data within the app or from your band at any time.
How does Jawbone protect my privacy?
Is UP connected to Facebook or Twitter? Can I share my UP data through my existing social networks?
You can post your activity, sleep, and food summaries through Facebook and Twitter. You can share your favorite insights with people via text, email, or Facebook. And through the UP App, you can add friends and challenge them to Duel, which makes meeting your health and fitness goals even more fun.
How do I set up my UP4™ for payments?
To set up your American Express® Card and manage payments, visit the Payments section in the right menu of the UP® App.
Where and how to use:
Use your UP4™ band to pay in store, wherever American Express® contactless payments are accepted. View a selection of merchants that accept contactless payments »
- When in store, look for the contactless symbol on the payments terminal.
- The payments chip is located near the clasp of your UP4™ band. It is indicated by a raised contactless symbol.
- To pay, hold the contactless symbol on your UP4™ band flush with the contactless symbol on the payments terminal.
- You will either hear a beep, see a light or the cashier will tell you when the transaction is complete.
Where can I use UP4™ for payments?
Payments capabilities are available to US customers that are American Express Card Members with an americanexpress.com User ID and Password and have an eligible American Express US Consumer or Small Business Credit or Charge Card issued in the US. Once connected, you can use your UP4 band to pay at merchants that accept American Express contactless payments. To pay, just tap the contactless symbol on the bottom strap of your UP4 on the contactless reader.
Is paying with UP4™ safe?
Yes, your purchases are covered by the same service, protections, and benefits that you currently enjoy with your American Express Card. In addition, the payment information associated with your UP4 band is designed to have a separate and unique number from your plastic Card called a "Digital Account Number." Even if you lose your UP4 band, you can remotely suspend or disable the payments feature from the UP app and you will not need to replace your plastic Card.
What if my UP4™ is lost or stolen?
If you believe your UP4 has been lost, you can quickly disconnect your Card by tapping "Manage" and "Disconnect" in the Payments section of the UP app. If your UP4 is stolen, please disconnect your Card in the UP App and contact the number on the back of your American Express Card.